Last updated: September 21, 2026
We want you to be satisfied with your purchase. Embarkvetlink offers a straightforward return process with clearly defined timelines and responsibilities.
Return Window
You may return eligible items within 30 calendar days of delivery. We do not offer direct exchanges. If you need a different item, please return the original product for a refund and place a new order — this ensures the replacement ships without waiting for the return to be processed.
Return Conditions
To qualify for a return, the item must be:
- Unused and in the same condition as received
- In its original packaging, with all included accessories and documentation
- Accompanied by proof of purchase (order number or confirmation email)
Items that show signs of use, damage caused by the customer, or missing components may be refused or subject to a partial refund.
How to Initiate a Return
Step 1: Email info@embarkvetlink.com with your order number and a brief description of the reason for return.
Step 2: We will respond within 1 business day with a prepaid return shipping label and instructions.
Step 3: Pack the item securely in its original packaging and attach the prepaid label.
Step 4: Drop the package off at the carrier location specified on the label. Please retain the drop-off receipt until your refund is confirmed.
Return Shipping Costs
| Scenario | Who Pays Return Shipping | Restocking Fee |
|---|---|---|
| Change of mind (remorse) | Embarkvetlink — free return label provided | None |
| Defective or damaged item | Embarkvetlink — free return label provided | None |
| Wrong item shipped | Embarkvetlink — free return label provided | None |
There are no restocking fees and no reshelfing fees under any circumstances. Return shipping is free for all qualifying returns within the 30-day window.
Refund Timeline
Once your returned item is received at our facility and inspected:
- We process the refund within 1–2 business days.
- The refund is issued to your original payment method.
- Your bank or card issuer may take an additional 7–10 business days to post the credit to your account, depending on their internal processing times.
You will receive an email confirmation when the refund is initiated.
Defective or Damaged Items
If your item arrives defective or damaged, contact us within 30 days of delivery. We will provide a prepaid return label and issue a full refund upon receipt. In cases where the defect is evident from photographs, we may issue the refund without requiring the physical return.
Non-Returnable Items
Items that have been used, washed, or altered; items missing original packaging or components; and items returned after the 30-day window are not eligible for a refund.
Return Address
Returns should be sent to:
Embarkvetlink Returns
6231 Desert Lavender Ave
Las Vegas, NV 89141
United States